At Des Pieds Sous Ma Tables, we are committed to providing you with a transparent service that complies with current French legislation. Below you will find the terms and conditions for shipping, delivery, returns and refunds, detailed clearly and precisely, taking into account the specificities of our company.

Shipping

Shipping times: We generally prepare your order within 3 5 working days (Monday to Friday, excluding public holidays). This period corresponds to the preparation time before the package is handed over to the carrier. For items made to order or personalized, an additional manufacturing time may be added (specific to each product concerned).

Delivery delay : Shipping times vary depending on the destination area of ​​your package. Once your order has been shipped, you can estimate delivery within the following indicative timeframes (depending on the area):

• Metropolitan France (excluding Corsica) : 2 to 5 working days after shipping on average.
• Corsica : allow for a slightly longer delay, generally 3 to 7 working days, due to specific routes to the island.
• Zone 1 (Belgium, Luxembourg, Germany, Netherlands) : about 3 to 6 working days.
• Zone 2 (Austria, Denmark, Italy, United Kingdom) : about 4 to 8 working days.
• Zone 3 (Spain, Poland, Portugal, Czech Republic, Hungary, Ireland, Slovakia, Slovenia) : about 5 to 10 working days.
• Switzerland : about 4 to 8 working days, which may vary slightly due to customs formalities.

Remarks: The above delivery times are provided for informational purposes only. They may vary depending on carrier constraints, busy periods (sales, holidays), or exceptional circumstances (bad weather, strikes, etc.). We make every effort to meet these estimates and keep you informed in the event of unusual delays.

Delivery methods offered: We offer several delivery methods to suit your needs:

• Home or business delivery : Your package is delivered directly to the address you have indicated (home, office, etc.), by a carrier (postal service or courier). This delivery method ensures that you receive your order at home or at your workplace.
• Relay point delivery Your package will be delivered to a collection point or post office near you. You can pick it up at your convenience during the collection point's opening hours. This option is convenient if you're not often at home during the day. (The availability of relay points may depend on your geographic area and the carrier chosen.)

In all cases, you will receive a shipping notification email with a tracking number as soon as your order is handed over to the carrier. This tracking will allow you to track the delivery progress in real time on the carrier's website.

Procedure in case of absence upon delivery: If you are not there when the delivery person comes to your home, several situations may arise depending on the carrier:

• The carrier may file a calling card in your mailbox, indicating the failed delivery attempt. This notice will specify the procedure to follow to recover your package (retry delivery, pick up at a collection point or post office, etc.).
• If delivery was scheduled to a relay point and you did not collect the package on time, it will be returned to our warehouse after the retention period specified by the relay point.

In case of absence, it is your responsibility to follow the instructions on the delivery notice to collect your package within the given time frame. If a package is returned to us for incorrect address ou unclaimed package within the time limit, we will contact you upon receipt to arrange a reshipment. Please note: a new shipment following a return due to absence or incorrect address may be charged to you (return costs).

Delivery areas and restrictions: We ship our products to the following geographic areas:

• Mainland France (including Monaco, excluding Corsica and French overseas departments and territories) – postal codes 01* to 95* and 98*.
• Corsica – department 20* (Corse-du-Sud and Haute-Corse).
• Belgium, Luxembourg, Germany, Netherlands (Zone 1).
• Austria, Denmark, Italy, United Kingdom (Zone 2).
• Spain, Poland, Portugal, Czech Republic, Hungary, Ireland, Slovakia, Slovenia (Zone 3).
• Switzerland.

Currently, we do not deliver towards the DOM-TOM (Guadeloupe, Martinique, Réunion, etc.) or to other countries not listed above. If you would like delivery to a country not covered, we invite you to contact us beforehand to explore a possible solution. Furthermore, we do not deliver to mailbox (BP) nor to military addresses of the BFPO type.

For deliveries to destinations outside the European Union (e.g. Switzerland, United Kingdom), customs fees and import taxes may apply upon arrival of the package in the destination country. These possible costs remain the responsibility of the customer and must be paid to the competent authorities or the carrier at the time of delivery. It is your responsibility to inquire about the customs regulations of your receiving country if you are ordering from abroad.

Shipping cost

No free delivery: We would like to inform you thatno free delivery is not offered, regardless of the amount of the order. Delivery costs are always at the customer's expense, without exception. There is no purchase threshold beyond which shipping costs would be free.

Calculation of shipping costs: Shipping costs are calculated based on several factors, including the delivery area (see the classification of areas above) and possibly the weight/volume of your order. The exact shipping cost will be shown in your shopping cart before final validation of your order, once the delivery address has been entered and the delivery method chosen. We apply a predefined price list by geographic area, as follows:

• Metropolitan France (excluding Corsica) : fixed standard delivery costs for all orders shipped to mainland France. (Indicative example: home delivery around €8-10 including tax per standard package. A preferential rate may be applied for delivery to a relay point.)
• Corsica : A island supplement is applied for shipments to Corsica, due to additional shipping costs. (Example: standard fees for France + fixed supplement for Corsica, generally around a few euros extra.)
• Belgium, Luxembourg, Germany, Netherlands (Zone 1) : International delivery costs for Zone 1, fixed per order. These costs are higher than for mainland France due to the distance. (Estimate: around €12-15 including VAT, depending on weight, per shipment.)
• Austria, Denmark, Italy, United Kingdom (Zone 2) : delivery costs zone 2, a little higher than zone 1. (Estimate: around €15-20 including tax per shipment.)
• Spain, Poland, Portugal, Czech Republic, Hungary, Ireland, Slovakia, Slovenia (Zone 3) : delivery costs zone 3. (Estimate: approximately €20-30 including VAT per shipment, varying depending on the exact destination and weight.)
• Switzerland : specific delivery costs for Switzerland. Being outside the EU, our sales prices are displayed without taxes for deliveries to Switzerland, and you will have to pay Swiss VAT and customs duties upon receipt. Shipping costs to Switzerland are comparable to those for Zone 3 (+ any customs clearance fees). (Estimate: approximately €20-30 excluding VAT, excluding customs fees, for a standard package.)

All above estimates are given as examples and are subject to variation. The exact charges applicable to your order will be clearly displayed prior to payment. No surprises : you will know exactly how much you are paying for shipping before confirming the purchase.

Delivery methods and costs: Please note that fees may also vary depending on the delivery method you choose. For example, delivery to a collection point may cost slightly less than home delivery by express carrier. In all cases, your choice of delivery method and the associated cost will be presented to you at the time of ordering.

We are committed to charging reasonable shipping rates that reflect the actual costs charged by our logistics providers (carriers, post office, etc.). We do not seek to make a profit on shipping costs; these only cover the cost of shipping your package.

Return policy

Your satisfaction is our priority. However, if a product is not suitable, we have implemented a return policy in accordance with the French Consumer Code.

Right of withdrawal (distance purchase): For purchases made on our site, you benefit from the legal right of withdrawal of 14 calendar days without having to provide a reason. This 14-day period begins on the day after you receive the last item in your order. Within this period, you can decide to return the product that does not suit you, without penalties (except return costs, see below).

To exercise your right of withdrawal, you must notify us of your decision before the expiration of the 14 days. You can contact us by email or via the contact form on our website, indicating your order number, the reference of the product(s) concerned and your clear wish to withdraw. We will then send you confirmation that your return request has been taken into account as well as the procedure to follow to return the product to us.

After having informed us of your decision to withdraw, you have a new 14-day deadline for us return the product concerned. It is important to make the return within this time frame and to keep proof of shipment of the return package.

Exclusions – custom or personalized products: In accordance with the regulations (article L221-28 of the Consumer Code), the right of withdrawal Not Applicable to products made to customer specifications or clearly personalized. So, custom-made, personalized or made-to-order items (for example, a table made to order with specific dimensions, a custom finish, etc.) cannot be returned in the event of a simple change of mind. Similarly, products that, by their nature, cannot be returned or are likely to deteriorate quickly are excluded from the right of withdrawal. If a custom-made item has a proven manufacturing defect, please contact us – this case will be handled under the warranty (exchange or repair) and not under the standard withdrawal policy.

Conditions for accepting returns: For your return to be accepted and given a refund, the product must be returned to us in its initial state, that's to say :

• Unused and undamaged – The product must not have been used, nor have suffered any deterioration or soiling.
• In its original packaging – The item must be returned in its original box or packaging, with all accessories, instructions and any protective films or protections intact.
• Well protected for transport – Make sure to repackage the product in a suitable package so that it does not risk being damaged during return transport. Ideally, reuse the original shipping carton whenever possible.

Any return that does not comply with these conditions could be refused or be the subject of a next to on the amount refunded (in the event of an incomplete or damaged product, a sum may be withheld to cover the repair or devaluation of the product). If the product arrives damaged at your home, please notify us immediately and do not return the product in this condition without contacting us – the case of a damaged product delivered will be handled differently (carrier insurance, etc.).

When returning, please include in the package a copy of the invoice or purchase order so that we can quickly identify the order concerned and process your request as quickly as possible.

Return costs: Except in the event of an error on our part in preparing your order or receipt of a defective product, Return costs are the responsibility of the customer. This means that you will have to pay the return postage and shipping costs to send the product back to us. We strongly recommend that you use a tracked and insured delivery service for any return, in order to protect you against loss or damage to the package during return transport. Indeed, in the event of loss of the returned package or damage caused during it, you (the customer) will be responsible, and we will not be able to refund an item that we have not received or that arrives broken.

We do not accept no return shipments by cash on delivery (COD) – Any package that arrives with postage due upon delivery will be refused. Similarly, if you have a prepaid return label provided by us under a special agreement, the cost of this label will be deducted from the refund, unless the return is due to an error on our part.

Refunds and Credits

Reimbursement deadline: Once your return has been received and checked by our team, we will proceed with the refund. as soon as possibleWe are committed to making the refund. at the latest within 30 days following receipt of the returned product in our warehouses. In practice, we generally issue the refund within ~10 to 14 days, but this time may vary depending on the initial payment method and our volume of returns to process. You will be notified by email as soon as the refund has been issued on our side.

Refund method: By default, the refund will be made using the same payment method than the one used for your initial order, where possible. Thus, if you paid by credit card, we will re-credit your card; if you paid via PayPal, we will re-credit your PayPal account, etc. In certain cases, or according to your preference, the refund may be made by bank transfer (we will then ask you to provide us with a RIB/IBAN to make the payment) or in the form ofto have .

Credit (in-store credit): If you wish, we can issue a to have of the amount of your returned purchase, to be used on a future order. A credit takes the form of a code or voucher usable on our site, generally valid for 6 months to 1 year. Important: Using a credit note is an option offered as a favor to you (for example, if you are considering ordering another item from us) but You always retain the right to refuse a credit and demand a monetary refund.We never impose a credit note without your consent. If a credit note is issued and you ultimately prefer a regular refund, just let us know – as long as the credit note hasn't been used, we can cancel it and issue a refund instead.

Refund of initial delivery charges: As part of a withdrawal on the entire order (return of all the items ordered), we will also refund you the initial delivery charges that you had paid at the time of sending (at the cheapest standard rate if you had chosen a faster delivery option). On the other hand, in the event of partial return order (if you only return part of the products), the initial delivery charges remain due in full and will not be refunded, since the initial delivery service has been fully completed for the items you keep.

Special cases resulting in additional costs: In certain specific situations, additional fees may be applied or deducted from your refund:

• If the returned product was not properly protected or packaged and that it happens to us damaged, a discount may be applied to the refund, or even the refused return, in accordance with the acceptance conditions mentioned above.
• A missing element (accessory, instructions, spare part, original packaging, etc.) in the returned package, we may deduct from the refund the cost of the missing part or repackaging of the product.
• If you have a exchange request (e.g., exchange for another reference or another color), we will treat this as a new contract: the return of the original item will be refunded (according to the terms above), and the new shipment will be charged as normal. You may be charged for the delivery costs of the new shipment and must be paid before the exchange item is shipped.
• If a package is sent to us returned due to customer (for example: unclaimed package, incorrect address initially provided) and you would like a forwarding of the same package, we may ask you to pay the shipping costs again before returning it. In the event that you prefer to cancel the order following this return, we will refund the value of the returned products but deducting the initial shipping costs incurred, as well as any return costs charged by the carrier.

If you have any doubts or questions regarding our return and refund policy, please do not hesitate to contact our customer serviceWe are here to provide you with information and support you in your efforts, so that your experience with Des Pieds Sous Ma Table is as satisfactory as possible, even in the event of a product return.